FAQ

Orders & Shipping

How long does delivery take?

Once dispatched your order will be delivered within 1-3 business days with standard shipping. You'll receive a shipping confirmation email and will be able to track the order to your door! Our team does not work on weekends or bank holidays, so orders placed during this time will be processed as soon as we are back. Please note that delays with couriers e.g. strike action, will likely cause delays with orders arriving - which is sadly outside of our control.

Do you offer express delivery?

Yes! You can have your order shipped with DPD for next working day delivery. Order before 12pm Monday to Friday for next day delivery (Monday to Friday, excluding Bank Holidays) Orders placed after this time will be processed the next day, for delivery the following day Express orders placed after 12pm on a Friday would not be processed until the following Monday (for Bank Holidays this would be Tuesday) for delivery the following day Please note: This is a working day service. Deliveries are made Monday - Friday (excluding Bank Holidays) and not on weekends Due to the speed of fulfillment needed with express deliveries we are unable to make any address changes once an order has been placed This is not a guaranteed service and any courier delays sadly are outside of our control, please see our T&Cs for more info

Can I change my order from standard shipping to next day delivery?

All available delivery options are shown at the checkout before you place your order. Once an order has been processed we are sadly unable to change / upgrade your chosen delivery option. Due to the size and speed of operations in our warehouse, we can't make any changes to an order once it has been placed.

How do I track my order?

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

Can I amend or cancel my order once it has been placed?

Sorry, no. We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been processed. This includes canceling the order or adding, removing and swapping items within the order. However, you can return any unopened items to us within 30 days from purchase for a full refund.

My order has not been delivered, what can I do?

Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address Then, use the tracking details provided to see if there is any information from the courier about your delivery Check with any immediate neighbors and in any previously requested safe places If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time. You can contact us at support@theforestsuperfood.com

I have received a damaged or incorrect order, what can I do?

Please send a photograph of your full order including the packaging along with your order number to our team at support@theforestsuperfood.com. Our team will get back to you as a matter of priority.

How can I make a return?

If you are unhappy with your purchase for any reason, please contact our team at support@theforestsuperfood.com. We are happy to accept returns for unopened items in an undamaged condition, within 30 days from purchase. You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your order collected, from your home or safe place. The cost of this service is 199/-, which will be deducted from your refund amount once processed. Please note that a return label is required for each box being returned. Alternatively, you can return your order to us with your courier of choice. Please send your parcel back to us and include your name & order number inside. We'd recommend getting a tracked delivery service just in case there are any issues with the courier. We don’t provide prepaid returns labels, so this cost must be covered by the customer. Our returns address is: SCF - 75/76 (Huda Market) sector - 15 (Faridabad)

I have received notification of an order which I have not placed, why?

It sounds like you must have subscribed to your item. For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days. You can log into your account here to change or cancel your subscription at any time.

Why has my parcel been delivered to a communal area?

We use Royal Mail as our courier. When delivering to multi-occupied addresses, Royal Mail sometimes delivers to the first delivery point - e.g. communal post room. You can use the tracking information provided to specify if you are not happy with this - or to arrange delivery to a safe place

Can my order be shipped internationally?

Unfortunately we have had to pause international shipping outside of the Bharat. We are working hard to find a solution to our international shipping options and will update our website & customers as soon as this is possible.

My parcel shows as delivered, but has not been received - what can I do?

Please use the tracking information provided which will show where your parcel has been delivered to. If the parcel is not there, check with any immediate neighbors and in any previously requested safe places. If the parcel is missing, please inform our team within 7 days of the delivery date - as we cannot investigate after this time.

Our Products

Are your products safe for children?

Our products are made using natural superfoods and most will be suitable for children.

However, some do contain caffeine, medicinal mushrooms and adaptogens and so you may wish to avoid these products, depending on the age of your child.

Are your products safe to use when breastfeeding?

The products we have that are safe to use when breastfeeding are Pink Balance, Super Greens, Happy Gut, Dream Tonic, and our 85% Dark Chocolate with almond and sea salt. As there is not enough research into using medicinal mushrooms when breastfeeding, we would not recommend our Mushroom Coffee, Magic Matcha, or Monk Coffee Strong.

Are your products Gluten-Free?

All of our ingredients and products are gluten-free and prepared in a gluten-free environment.

Our Wheatgrass and barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.

Are your products nut-free?

Our superfood blends are nut-free, but our Chocolates and bars do contain nuts.

Whilst these are prepared and packaged in a separate facility, the finished & packaged bars are stored in the same warehouse as our blends.

Therefore we would recommend avoiding all products if you have a severe nut allergy.

Are your products non-GMO?

Yes, all of our ingredients and products are non-GMO certified.

Are your products safe to use when trying to conceive and during pregnancy?

The products we have that are safe to use during pregnancy are Super Greens, Happy Gut, and Pink Balance.

How do I use superfoods?

You can add our superfood blends to shakes, smoothies, juice, milk, and healthy recipes - as well as simply plain water. We have also created lots of recipes that incorporate our blends, that you can find. We would always recommend that you speak with your doctor or midwife if you are pregnant - in case there are any specific reasons why you should not consume our products or certain ingredients. All of our products are safe to use when trying to conceive.

How are your products made?

Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavor. They are then tested to ensure they do not contain any heavy metals or harmful bacteria. Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.

How often shall I use each product?

The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging. We’d recommend enjoying this serving daily for maximum benefits.

Can I take more than one blend each day?

Our products are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.

However, some of our products contain ashwagandha so you may need to limit your intake of these - please contact our team for individual advice.

Are the products meal replacements?

Our products are not intended to be used as meal replacements, we would always recommend they are enjoyed alongside a healthy, balanced diet.

How do I store them?

Once you have peeled back the aluminum seal, make sure you keep the cardboard lid on top of the tube whilst storing it away in a cool, dry place. We'd recommend enjoying your superfoods within 1 year once opened for maximum freshness.

Can I continue to take my supplements and multivitamins?

Yes. Our products are made with 100% natural superfoods and are fine to enjoy alongside nutritional supplements - you can also enjoy multiple blends each day for this reason. However, you may like to check out the ingredients and nutritional profile of our superfoods - to make sure you are not doubling up on any nutrients, as superfoods can be a great natural alternative to supplements.

Do they contain any artificial ingredients or flavorings?

We don't add any flavorings, artificial ingredients or fillers to any of our products - just 100% natural real superfoods.

How do I know which product is best for me?

If you are unsure which Forest product is best for you, you can get some personalized recommendations from our customer care.

You can also choose to ‘shop by benefit’ on our main website page.

Where can I find the nutritional content?

You can find the nutritional information on each product page, simply scroll down beneath the main product image to see this next to 'ingredients'.

Do you have smaller sample sachets?

We do not have any plans to introduce sample sachets shortly. We are happy to answer any questions you may have about the products, please reach out to us at support@theforestsuperfood.com.

How long will it take to feel the benefits?

We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependent on the individuals and things such as diet, lifestyle, health, hormones and much more. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.

What do the products taste like?

Each product has a unique taste as they all contain different ingredients. We do not add sweeteners or artificial flavorings to any of our blends. You can reach out to our team at support@theforestsuperfood.com if you would like some advice about what each blend tastes like.

How much liquid do you mix the products with?

The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavor then you can use less liquid, or if you like a longer drink then it is fine to use more - it won't affect the nutritional content at all. Most customers mix the superfoods into a full standard-size glass or mug.

Where can I find the ingredients?

You can find a list of ingredients on each product page. These are listed under the 'add to cart' button as well as further down the page, next to the nutritional information.

Can I have this if I am on medication or have a medical condition?

Our products are made using 100% natural superfoods. However, as we are not medically qualified we are unable to make recommendations specific to medication interactions or health conditions. We would always advise double checking with your GP.