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Frequently asked questions

How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What courier do you use for deliveries?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Is plant-based protein powder healthy?
Plant protein, which comes from plant sources like quinoa, green peas, or legumes, are nutrient-rich and contain antioxidants, vitamins and minerals, and natural fibre. They digest easily and are easily absorbable. They are a good choice if you want to switch to a plant-based diet.
Can you build muscle with plant-based protein powders?
Yes, plant-based protein powders like OZiva Superfood Plant Protein and OZiva Organic Plant Protein are highly effective for building muscle, in combination with your holistic diet and a planned workout routine. For more advice on how to plan your diet and workout routine for muscle gain, consult with our expert team of nutritionists.
Is Daily Greens healthy?
Yes Absolutely! If you ever wonder “how to detox your body?” or “how to improve immunity?”, taking Daily Greens effervescent tablets is a step in the right direction! Not only is it a natural immunity booster through all the whole food nutrition it provides, but it also works as a detox drink. From stimulating micro-flora in the gut and boosting immunity to supporting radiant skin and detoxifying the body, we have everything you need to help you feel your best, always.
What are the side effects of supplements?
Daily Greens is a whole food multivitamin unlike all the synthetic vitamins on the shelf today. Just as you would incorporate a multivitamin in your daily regime, you must include Daily Greens into your everyday routine. All our vitamins, minerals, electrolytes, and fibre come from farm-fresh fruits, veggies, greens, and herbs. Our effervescent tablets are 100% US Certified Organic and natural with no preservatives. We spent 3 years developing this product with several clinical trials and can assure you it has no side effects whatsoever. However, we don’t suggest you use this as a replacement for a healthy diet.
Who Should Use Forest Superfood?
All of our mixes are certified organic and 100% plant-based and safe for most people to use! Children can use Forest Superfood too! Super Green , Forever...
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
How is Organic Plant Protein different from other products in the market?
Organic Plant Protein is an unflavored plant-based protein that focuses on providing daily recommended protein through organic ingredients. It is 100% Clean, Vegan, and free of any additives. Add it to food preparations for consumption and improve the nutrition quality of food.
Which is the best plant-based protein powder?
The best plant-based protein powders are often a combination of two or more protein sources, which can be safely consumed long-term and provide high energy levels, stamina, immunity, and help meet your daily protein requirements.
When should I take my Daily Greens effervescent tablets?
Multivitamin tablets can be taken any time during the day, but we recommend post-breakfast, post-lunch or as a midday snack when you have hunger pangs, cravings or need a sugarfree energy boost. Take 1 tablet/day for adults and 1/2 tablet/day for children between 4-8 years. On days you don’t eat right or jet-lagged you may consume a maximum of 2 tabs/day.
How do you eat Daily Greens?
Simply pop the Daily Greens tablet in a glass of water (or a liquid of your choice) and watch it bubble up. That’s it, sip and enjoy your delicious goodness!
Who is Daily Greens for?
Daily Greens is for everyone looking to fill the gaps in their daily diet and find ways to feel better every day. Over the numerous long term benefits, it is a great way to start your day or give it that little boost of energy. It is safe to consume for adults and kids provided you follow the recommended dosage of Max 2 tabs per day for adults and for kids (4-8 years): ½ tab per day. Drop one tab in 250 ml of water, watch it fizz and enjoy!
Are your products safe during pregnancy / breastfeeding?
While all our products are made with high-quality, natural ingredients, we are unable to provide medical recommendations. We highly encourage you to consult with your medical provider if you are planning to consume our superfood products during pregnancy or breastfeeding.